A mobile Application, simply known as a Mobile App, is a software that is designed majorly to run in a mobile device like a smartphone, a tablet or any other hand held device. This application usually serves to provide users with similar services that they would get while using a desktop computer.
A mobile application can either be pre-installed on hand held devices during manufacturing or can be delivered as web applications that users can download straight to their phones.
Many people believe a mobile app is for big companies. On the contrary, small and mid-size companies are following the mobile trend too. This is because an effective mobile strategy takes more than just a mobile friendly website. The continued rise in the use of mobile phones indicates that mobile apps have become a key marketing tool for companies regardless of size. The following are reasons why your company, big or small needs to have a mobile app of its own:
It gives you visibility to your customers all the time
Research shows that an average person spends at least 2 hours a day on their mobile device. Perhaps they may have only a handful of apps on their mobile device but the fact remains, the user will always scroll through the apps they are looking for. Take advantage of this fact and create an app that will always be in the way and chances are the user might click on your app, especially if it has a well-designed app icon.
It helps you create a direct marketing channel
Mobile apps not only provide general information regarding your business but also act as a marketing platform to your customers. This is the biggest benefit of a mobile app as all the information that you would like to provide to your customers including special sales and promotions is right at their fingertips. This can easily be done through push notifications and can act as an easy way to remind your customers about your products and services at given intervals.
A mobile app provides a faster feedback to your customers
It helps you build a brand and recognition
Having a mobile app is a sure way for a business to build its brand and be recognized all over. A mobile app is like a billboard. It showcases to the world who you are and what you are all about. You can create it in your own way whether stylish, functional or informative; the choice is all yours. But the brand must also be something that customers are sure to love. Once the brand is out, you create the recognition by ensuring the app gets noticed frequently. The rule of thumb is; when we see it all the time, we are prone to be inclined towards it.
It helps you improve customer engagement
A mobile app is one way a business can be sure to keep communication with its clients open. Customers do need a way to reach your business as fast as they possibly can. Having a help desk with a mobile app feature will make a difference in the way you communicate with your customers.
It helps your customers stay loyal to you
People love keeping in touch and customers will stay loyal to a business that has their best interests at heart. Customer loyalty therefore is one reason why a business should consider building a mobile app. A mobile app, unlike other forms of advertising, creates a true and sincere connection with customers. It is the best way to stay closer to your customers.
If you sell your products or services online, having a mobile app may be a plus for you. It gives both your clients and potential clients to reach you and connect with you quit easily as most people today spend a lot of time on their phones.